To view Xtra e-mails online and educate the Spam filter

You can only train the system for spam by logging on to Yahoo!xtra Bubble. It's worth doing this as if any spam gets into your inbox, you can report it here as spam and therefore not download it. You will also need to go online to view the spam folder and extract any e-mails that are not spam.

Only e-mails that are in your webmail inbox (online) will download to your normal Outlook express or whatever you use. This means that any mail the system thinks is spam will be put in here, and unless you register and view your e-mails online, you will never see them. To register:

You need to sign on to the Yahoo!Xtra Bubble webmail services:

1. Go to http://nz.yahoo.com/
2. Click on Yahoo!Xtra Bubble in the top navigation bar
3. Sign in with your Xtra account and follow through the login/registration process

When you login to view your mail online, you will see that you have 'Folders' on the left hand side. The 'Spam' mail folder is where the e-mails that are suspected to be spam get put.

DON'T just empty it without looking, as there can be e-mails that ARE NOT spam. Look through this folder.

Any e-mails that appear in here that shouldn't, place a tick in the box to the right of the message. Click on the Not Spam button near the top of the screen. This will remove the email from the Spam folder and place it in the Inbox folder. This will train the Yahoo!Xtra to not place e-mails from this address in the spam folder. Once this is done, you can delete the rest of the messages in the Spam folder.

Conversely, when you look in your inbox, if there are any e-mails that are spam, then you can either:

• check the box next to them and then click the 'spam' selection box
• or, if you aren't sure, you can click on the mail to open and read it first. If it is spam you can click on the 'spam' box there.